Barks & Recreation

Bark. Stay. Play.

Barks & Recreation is Fargo-Moorhead's premier pet resort offering pet sitting, dog lodging, daycare enrichment, training, & pet photography.

Guest Services Concierge | Full Time & part time


Your Role

The Guest Services Concierge is responsible for customer service, reservations, retail inventory, processing invoices & payments, processing enrollments & administrative duties in support of these functions. Additionally, they are responsible for the maintenance & cleaning of the reception/retail area.


Why you’ll love this job

  • You love to work with dogs & communicate with clients

  • You are tidy & organized

  • You are obsessed with excellence & quality

  • You enjoy working with clients & internal teams to create a positive & memorable experience for dogs & pet parents alike

  • You are team-focused & actively contribute to dog safety standards

  • You are compassionate & committed to positive behavior

  • You like to smile & have fun!


job duties

Customer Service

  1. Our priority is servicing the clients that are in our center by greeting everyone who enters & offering assistance. Attempt to call clients by their first names & acknowledge their dog by name too.

  2. Answer the telephone & relay messages promptly.

  3. Give tours of the facility to potential clients & answer questions regarding our services, policies & procedures.

  4. Coordinate with Hospitality staff when opening or closing to ensure proper pet care & client communication for early pet drop-offs & late pick-ups.

Reservations & Invoice Processing

  1. Manage client reservations through online system.

  2. Receive payments & process invoices.

  3. Balance cash bag daily.

Pet Check-in Processing

  1. Check-in pets & confirm current client contact information & care instructions for pet for all services to be provided.

  2. Daycare – confirm pick-up time & add lunch if applicable.

  3. Lodging – complete inventory of luggage, feeding & medication instructions.

  4. Training – confirm training department has instructions or meets with client.

Processing Enrollment Paperwork & Expired Vaccinations

  1. Processing enrollment paperwork accurately & timely is a high priority &

    procedures followed for daycare & lodging as applicable.

  2. Monitoring, following-up & documenting pet vaccinations in accordance to

    procedures is a high priority of the position.

Retail Inventory

  1. Assist clients in sale of retail inventory.

  2. Input retail quantities into point of sale system as inventory is added, price &

    display.

  3. Restock items from storage as needed.

  4. Keep inventory stock clean, neat & pulled to front of shelving.

Other duties as assigned


  • High school graduate or GED preferred

  • Excellent oral & good written communication skills

  • Good math skills & selling skills preferred

  • Previous work experience demonstrating dependability

  • 1-2 years experience providing client service & processing payments

  • Self-motivated, independent worker with attention to detail

  • Proven leadership & training skills

  • Good decision & problem solving skills

  • Good organization & planning skills

  • Ability to work in a team environment

  • Demonstrated flexibility & proven coping skills

What you bring to the table

 

Please first download the job application, then submit your job application & résumé.